Privacy Policy

Dinelax ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Dinelax POS software, website, and related services (collectively, the "Services").

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, phone number, business name, GST number
• Billing Information: Payment card details (processed securely through payment gateways), billing address
• Business Information: Restaurant name, address, type of establishment, number of tables
• Employee Information: Staff names, roles, login credentials for system access

1.2 Transaction Data

We collect data related to your business transactions, including:

• Order history and menu items
• Sales reports and analytics
• Customer information (if stored in the system)
• Inventory data

1.3 Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system
• Usage patterns and feature interactions
• Error logs and performance data

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our Services
• Account Management: To create and manage your account
• Billing: To process payments and send invoices
• Communication: To send service updates, technical notices, and support messages
• Analytics: To analyze usage patterns and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Customer Support: To respond to your inquiries and resolve issues

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Razorpay, PayU, etc.)
• Cloud hosting and data storage (Google Cloud, AWS)
• Analytics and performance monitoring
• Customer support tools
• Email and communication services

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our legal rights
• Prevention of fraud or security threats

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same protections outlined in this Policy.

4. Data Security

We implement robust security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Infrastructure: Data hosted on ISO 27001 certified cloud platforms
• Employee Training: Regular security awareness training for our team

5. Data Retention

We retain your data as follows:

• Active Accounts: Data is retained while your account is active
• After Cancellation: Data is retained for 90 days, then permanently deleted
• Transaction Records: Retained for 7 years for tax and legal compliance
• Backup Data: Retained for up to 30 days in secure backups

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal obligations)
• Export: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at info@dinelax.in

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze website traffic and usage
• Improve our Services

You can manage cookie preferences through your browser settings.

8. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us.

9. International Data Transfers

Your data may be processed in India and other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our Services. Continued use of the Services after changes constitutes acceptance of the updated Policy.

11. Contact Us

For privacy-related inquiries, please contact our Data Protection Officer: