Refund & Cancellation Policy

This Refund and Cancellation Policy ("Policy") describes the terms and conditions under which Dinelax ("Company", "we", "us", or "our") provides refunds and handles cancellations for the Dinelax POS services ("Services").

1. Free Trial Period

We offer a 14-day free trial for all new users. During this period:

• You have full access to every Pro feature
• No payment information is required to start the trial
• You can cancel anytime during the trial with no charges
• If you do not subscribe when the trial ends, billing stops until you choose a plan - your menu, bills and reports stay in your account

2. Subscription Cancellation

2.1 How to Cancel

You can cancel your subscription at any time through:

1. Dashboard: Navigate to Settings → Subscription → Cancel Subscription
2. Email: Send a cancellation request to info@dinelax.in
3. Phone: Call our support team at +91 75388 00668

2.2 Effect of Cancellation

• Your subscription will remain active until the end of the current billing period
• You will not be charged for the next billing cycle
• After the subscription ends, billing stops until you subscribe again - your data stays in your account
• Your data will be retained for 90 days, after which it may be deleted

2.3 No Cancellation Penalties

We do not charge any cancellation fees or penalties. You are free to cancel at any time without incurring additional charges.

3. Refund Policy

3.1 Money-Back Guarantee

We offer a 30-day money-back guarantee for all new paid subscriptions. If you are not satisfied with our Services within the first 30 days of your paid subscription, you are eligible for a full refund.

3.2 Eligibility for Refunds

Refunds are available in the following circumstances:

• Within 30 days of first payment: Full refund, no questions asked
• Service unavailability: If we fail to provide promised services for more than 7 consecutive days
• Duplicate charges: Full refund for any accidental duplicate payments
• Technical issues: If critical issues cannot be resolved within a reasonable timeframe

3.3 Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Requests made after the 30-day money-back guarantee period
• Account suspension or termination due to violation of Terms of Service
• Failure to use the Services does not constitute grounds for a refund
• Issues caused by third-party services or user's hardware/internet connectivity

4. Refund Process

4.1 How to Request a Refund

To request a refund:

1. Email us at info@dinelax.in with subject line "Refund Request"
2. Include your registered email address and order/transaction ID
3. Briefly explain the reason for your refund request
4. Our team will review your request within 2 business days

4.2 Refund Timeline

Note: Refund timelines depend on your bank/payment provider. We initiate all refunds within 48 hours of approval.

4.3 Refund Method

Refunds will be processed to the original payment method used for the transaction. We do not provide refunds via cash, cheque, or alternative payment methods.

5. Plan Changes

5.1 Upgrading

When you upgrade your plan, the difference will be calculated on a pro-rata basis, and you will be charged the remaining amount for the current billing period.

5.2 Downgrading

When you downgrade your plan, the change will take effect at the start of the next billing cycle. No refunds are provided for downgrades within a billing period.

6. Chargebacks

We encourage users to contact our support team before initiating a chargeback with their bank. Chargebacks that are later found to be unjustified may result in account suspension and recovery of the chargeback amount plus any applicable fees.

7. Exceptional Circumstances

We understand that exceptional circumstances may arise. In cases of medical emergencies, natural disasters, or other extraordinary situations, please contact our support team. We will review each case individually and may provide accommodations at our discretion.

8. Changes to This Policy

We reserve the right to modify this Policy at any time. Changes will be effective upon posting on our website. We encourage you to review this Policy periodically.

9. Contact Us

For refund requests or questions about this Policy, please contact us: